PAYMENT INFO

How do I pay online?
We try to make payments as easy as possible. We offer all card payments through Worldpay. Alternatively we accept payments through PayPal. We also accept payments by telephone. Please see "Our Payment Gateways" section below for further information.

What payment cards do you accept online?
We accept all major credit/debit cards including Mastercard, MasterPass, Visa, Visa Debit, Visa Electron, American Express, Maestro.

Is paying by card secure on this website?
Yes. When you pay online, your payment is carried out securely via Worldpay or PayPal with the highest level of encryption.

I live outside the United Kingdom. How do I pay in British money?
All our shop prices are shown in GBP (British Pound Sterling). Your payment will be billed in GBP. Your own debit/credit card (or PayPal account) will exchange the rate into your own country's currency.

I have received a payment confirmation email from Worldpay that I do not understand?
If you have selected Worldpay (formerly Cardsave) to pay online, you will receive a confirmation email confirming the status of your order. If the Transaction Status shows "Denied" or "Failed", then your payment has been rejected. If the Transaction Status shows "Authorised", then your payment has been successful. If you have any questions, please contact us and we'll be happy to help.

OUR PAYMENT GATEWAYS

We offer card payments through WorldPay and PayPal. If you prefer to order by phone, just give us a call. See below for further information.

WORLDPAY (formerly Cardsave)

You can pay securely by card through our Worldpay Merchant Account (formerly known as Cardsave). Worldpay is one of the UK's largest card processors. When you complete your order on our website, you are transferred to Worldpay's Secure Level 1 PCI compliant servers to process your card payment (we never see your card details). Worldpay handles transactions worldwide and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). This compliance requirement ensures all cardholder information is stored, processed and transmitted securely. We are PCI compliant (Worldpay certified).
You can pay online using the following cards: Mastercard, MasterPass, Visa, Visa Debit, Visa Electron, American Express, Maestro

What is 3D Secure?
"3D Secure" technology ('Verified by Visa', 'Mastercard SecureCode' and 'American Express Safe Key') adds another layer of security and protects you from unauthorised use of your card. When you enter your card details online, a new window appears requesting your personal security code (which only you will know). If you haven't registered your card for 3D Secure, you can do this during the payment process, or you can activate your card through the Visa, Mastercard or American Express website.

PAYPAL

You can pay through PayPal. You don't need a PayPal account to pay us. PayPal provides secure high-level encryption, so your transaction is always safe. When you make a purchase through PayPal, you have additional security because only PayPal is provided with your card information (we never see your card details).

PAY BY PHONE

If you do not wish to process your order online and prefer to order by telephone, give us a call on 07733 396076 and we will process your card payment for you. (We are PCI compliant).