DELIVERY & RETURNS
WHAT COUNTRIES DO YOU DELIVER TO?
We currently deliver to a number of countries worldwide. We post inland (United Kingdom) and also post to Canada, USA, Mexico, South America, Japan, Australia and New Zealand. For the current time, because of the introduction of new VAT rules for the EU, we will not be posting any items to Europe. All items are shipped from our warehouse in the United Kingdom.
HOW MUCH DOES DELIVERY COST?
Shop prices do not include shipping. Shipping is added at the checkout and is calculated on the weight of your order. Magazines vary in weight so the quickest way to work out the shipping cost is to select the item(s) you want to purchase, click "Add to basket" and then proceed to the checkout. Fill in your address details and choose the country you would like the items delivered to. You will then see the Postage section where the shipping prices will be shown. This can be done before you reach the final checkout stage, so you can check the total cost before proceeding with your order. You can also browse our prices on the Shipping Rates page.
HOW LONG WILL DELIVERY TAKE?
Orders are dispatched within 5 working days (excluding weekends/bank holidays). See below for estimated delivery times (once dispatched):
United Kingdom
1st Class Signed For: 1-2 days
2nd Class Signed For: 2-3 days
UPS/FedEx: 1-2 days
Royal Mail Special Delivery: 1 day
USA, Canada, Japan, Australia and Rest of World
UPS/FedEx: 3-6 days
Air Mail or Air Mail Tracked: 7-14 days
I LIVE IN THE UNITED KINGDOM - WILL I HAVE TO SIGN FOR THE PACKAGE WHEN IT ARRIVES?
Yes. We offer 1st Class Signed For, 2nd Class Signed For, Royal Mail Special Delivery and UPS/FedEx delivery within the UK and a signature is required on delivery. If you are not available to sign for the item at the time of delivery, the postman/courier will let you know a delivery has been attempted. NOTE: Royal Mail will hold items for 7-14 days before returning them to us.
I LIVE OUTSIDE THE UNITED KINGDOM - WILL I HAVE TO SIGN FOR THE PACKAGE WHEN IT ARRIVES?
All items are mailed from our warehouse in the United Kingdom by Air Mail, Air Mail Tracked or UPS/FedEx. Select the shipping method you require at the checkout.
- Standard Air Mail does not require a signature and does not include tracking.
- Air Mail Tracked provides tracking and in some cases (depending on country) a signature on delivery.
- We offer UPS/FedEx to USA, Canada, Japan, Australia. UPS/FedEx deliveries are trackable at every stage of the journey. We can also offer UPS/FedEx to all other countries if required. Just contact us for further details.
NOTE: In some countries, import duties and taxes may apply and you are advised to check these details yourself before placing an order. We have no control over these charges. Contact your local customs office for further information.
I HAVE PAID FOR A TRACKED DELIVERY SERVICE. HOW DO I TRACK MY ITEM?
Once we have dispatched your item, we will send you an email with the tracking information. You can then track the delivery progress of your parcel online.
CAN I SELECT NEXT-DAY DELIVERY?
At the moment, we do not offer next-day delivery. If your order is urgent, contact us (before ordering) and we can advise how quickly we can get the items to you.
CAN I HAVE MY ORDER SENT TO A DIFFERENT ADDRESS?
Yes. When you place an order you will see the option: "Is this the address you want your order delivered to?". If you would like the order sent to a different address, simply enter the address you would like the order delivered to.
CAN I RETURN ANY ITEM FOR A REFUND?
If you are unhappy with your purchase, we will accept returns*.
Items must be returned in the condition they were received within 14 days of receipt. Please contact us before returning any items. We will issue a refund on the item when it is returned to us, less the postage costs**.
All returns must be sent by tracked mail. If your order has been shipped out to you and you then decide you would like a refund before you receive the order, we request that the parcel is returned to us unopened and a full refund will then be given.
* Orders sent by courier internationally (e.g. FedEx/UPS) are non-returnable/non-refundable once they have been dispatched.
** We will only pay for shipping costs if the item has been misrepresented.