DELIVERY & RETURNS
WHAT COUNTRIES DO YOU SHIP TO?
We ship to a number of countries worldwide. We post inland (United Kingdom) and we ship to USA, Australia, New Zealand, Canada, Hong Kong, Japan, Thailand, United Arab Emirates, South Africa and a few EU countries*. If we do not ship to your country, you can use our parcel forwarding service (click here for details). All items are shipped from our warehouse in the United Kingdom.
* To comply with the new GPSR (General Product Safety Regulations), certain products on our website (made available after the 13th December 2024) are not available to EU customers. Please contact us prior to purchasing if you have any queries regarding the new legislation.
I LIVE IN THE US. WILL I HAVE TO PAY THE NEW US TARIFFS?
Magazines are exempt from the new US tariffs. We use the new Royal Mail PDDP service (Postal Delivery Duties Paid) which means parcels pass through US customs quickly and without any further charges being levied. We can also offer shipments to the US by Fedex International Priority (Postal Delivery Duties Paid) service. No further charges are levied at customs.
I HAVE PAID FOR A TRACKED DELIVERY SERVICE. HOW DO I TRACK MY ITEM?
Once we have dispatched your order, we will send you an email with the tracking information. You can then track the progress of your shipment online.
HOW MUCH DOES DELIVERY COST?
Shop prices do not include shipping. Shipping is added at the checkout and is calculated on the order weight. Magazines vary greatly in weight so the quickest way to calculate the shipping cost is to select items you wish to purchase, click "Add to basket" and proceed to the checkout. Enter your details and choose the country you would like the items delivered to. The Postage section will then display the shipping prices. You can browse our prices on the Shipping Rates page.
HOW LONG WILL DELIVERY TAKE?
Orders are dispatched within 3 working days from our warehouse, excluding weekends/bank holidays. See below for estimated delivery times (once dispatched):
United Kingdom:
Royal Mail Tracked 24 (with Signature) (1-2 days after dispatch)
Royal Mail Special Delivery (1 day after dispatch)
DHL/Fedex/UPS (1-2 days after dispatch)
All countries outside the United Kingdom:
Air Mail Tracked (7-10 days)
Fedex (2-4 days)
I LIVE IN THE UNITED KINGDOM - WHAT DELIVERY OPTIONS ARE AVAILABLE?
We offer Royal Mail Tracked 24 (with Signature), Royal Mail Special Delivery or courier (either DHL, Fedex or UPS).
All our United Kingdom postal services require a signature on delivery. If you are not available to sign for the item, the delivery person will let you know delivery has been attempted.
NOTE: Royal Mail will hold items for 7-14 days before returning them to us.
I LIVE OUTSIDE THE UNITED KINGDOM - WILL I HAVE TO SIGN FOR THE PACKAGE WHEN IT ARRIVES?
All items are mailed from the United Kingdom by Air Mail Tracked or Fedex. Select the required shipping service at the checkout. Air Mail Tracked provides tracking and in some cases (depending on country) a signature on delivery. We offer Fedex International Priority to USA. Fedex deliveries are fully trackable. We can also offer Fedex to all other countries if required. Just contact us for further details.
Note: Packages mailed to the United Arab Emirates require a PO Box address.
WILL I NEED TO PAY CUSTOMS DUTIES AND TAXES OUTSIDE THE UK?
In some countries, import duties/taxes may apply and you are advised to check these details before placing an order. We have no control over these charges. Contact your local customs office for further information.
Packages to USA will incur no customs charges as these are paid upfront on our website.
DO YOU SHIP TO THE EU & NORTHERN IRELAND?
We have products which fall under old and new EU GPRS regulations, so have therefore taken the decision to no longer offer shipping to Northern Ireland and some EU countries. If you are in the EU and are not on our shipping list and would like to order, please contact us. Alternatively you may use our recommended shipping provider Forward2Me (details below).
NOTE: Parcels to Belgium, Italy and Norway are delivered DDU (Delivery Duties Unpaid). Parcels to these countries will be held by customs until you pay the VAT/customs duties due. If no payment is received from you, the package will be destroyed or returned to us. We will not be liable for loss resulting from unpaid duties. Duties vary in price by country, and we advise you to check the rates in your country before purchasing.
Parcels to Southern Ireland, the Netherlands and Switzerland are mailed DDP (Delivery Duties Paid). Import duties and taxes are paid at our checkout. As you (the customer) will have paid these duties upfront to us, there will be no additional fees for you to pay on delivery.
I NOTICE YOU OFFER SHIPPING TO EU COUNTRIES VIA THE SHIPPING COMPANY FORWARD2ME. HOW DOES THAT WORK?
Simply sign-up with our shipping forwarding provider Forward2Me on their website and then purchase from our store. We ship your order to Forward2Me and they ship on to you (at a cost). Details can be found on the Forward2Me website and on our website (click here for details).
CAN I HAVE MY ORDER SENT TO A DIFFERENT ADDRESS?
Yes. At the checkout, select "Is this the address you want your order delivered to?". You can then enter an alternative address.
I NEED AN ITEM URGENTLY. CAN I SELECT NEXT-DAY DELIVERY?
At the moment we do not offer next-day delivery. If your order is urgent, contact us before ordering and we can advise how quickly we can dispatch to you.
CAN I RETURN ANY ITEM FOR A REFUND?
Newspapers and magazines from our store are not eligible for returns or refunds unless faulty or misrepresented (as per the Consumer Cancellation Rights).
(Please see our Terms & Conditions page for further information).