T+Cs/Privacy Policy

 

Website terms and conditions

By browsing/using our website, you are agreeing to comply with/be bound by our terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website. Please also read our privacy policy (below).
The term ‘crazyaboutmagazines’, ‘us’, ‘we’ or 'our' refers to the owner of the website (J. Holmes, T/A crazyaboutmagazines) whose registered office is Unit 13H, 97A East Road, Sleaford, Lincolnshire, NG34 7EH, telephone 07733 396076*. The term ‘you’ refers to the user or viewer of our website.

* Note: Calls cost up to 17p per minute from a BT landline (call set-up fees may apply). Charges from mobile or other landline providers may vary.


The use of this website is subject to the following terms of use:

 


Ordering & Payment Terms:

We accept payment for online orders via Cardsave or PayPal's secure gateway (all major credit and debit cards are accepted). All shop prices are in British Pounds Sterling (GBP). Shipping costs are added at the checkout. Shipping costs are shown prior to purchase by simply adding items to the shopping basket and selecting "Calculate Postage Cost" or by viewing our Shipping Rates page.

We are based in the United Kingdom and all prices are shown in British money. If you are outside the United Kingdom and placing an order, your card will be debited in GBP (Great British Pound) but the exact amount you are charged will depend on the currency rate in your own country. Orders placed outside the United Kingdom may incur a foreign currency conversion/transaction fee. This charge is dependent on your card issuer/bank and may vary depending on the type of card you use (usually a very small percentage of the total). We cannot be responsible for any international service charges that your payment card issuer may charge. As we have no visibility or control over these charges, we are unable to refund them.

Once you have placed your order and your payment has been processed, you will receive an email confirmation to acknowledge receipt of your order along with your order number. If you have not received email confirmation within a few minutes of placing your order, please contact us. Email notification of your order does not constitute acceptance of your order, nor does any payment processed prior to shipping the goods. Acceptance of your order will take place on dispatch of your order unless you have cancelled your order or we have not accepted your order. We will send you a dispatch email confirmation immediately the goods have been dispatched. We reserve the right to decline an order for any reason.

 

Age restrictions:

You must be 18 years or older to make a purchase on our website.



Delivery terms:

Orders are dispatched from the United Kingdom within 5 days of receiving payment (Monday-Friday excluding weekends/bank holidays).

United Kingdom:
Orders within the United Kingdom are posted using Royal Mail 1st Class Recorded, Royal Mail Special Delivery or UPS Tracked. Items posted by Royal Mail will be delivered as per Royal Mail's service standards and 1st Class Recorded delivery generally takes 1-2 working days (however these delivery times are not guaranteed). Royal Mail Special Delivery is guaranteed to arrive by 1pm the day after we dispatch. All Royal Mail packages will require a signature on receipt. If you are not available to sign for the parcel at the time of delivery, the postman will leave a card informing you that you will need to collect the package(s) from your local sorting office.** We will not accept any costs you incur in collecting any such items.

Items sent by UPS Tracked require a signature on receipt. If you are not available when UPS attempt to deliver, they will leave a card informing you that delivery has been attempted. UPS will usually attempt three times to deliver the parcel to you. If they are unsuccessful in delivering after three attempts, the package will be returned to us. If this occurs, you will be liable for the redelivery charge. If you then decide to cancel the order, the original delivery charge will not be refunded.

International:
All international deliveries are mailed by Air Mail (not tracked), International Signed (tracked)** or UPS/Fedex (tracked).
International Signed and UPS/Fedex are tracked services and may require a signature on delivery (depending on country). Air Mail or International Signed to Europe usually take 5-10 days and to countries outside of Europe usually take 10-14 days. UPS/Fedex usually take 3-6 days delivery (depending on destination). UPS/Fedex parcels require delivery to a physical address (not a PO Box). Please note that delivery times are not guaranteed as parcels can sometimes be delayed through customs which we have no control over.
Note: In some countries, import duties/taxes may apply. You are advised to check these details yourself before placing an order. We have no control over these charges and cannot be held responsible for these. Contact your local customs office for further information.

General delivery note:
** Royal Mail will hold United Kingdom tracked items for 18 days before returning them to us. International Tracked items will be held for 7-14 days abroad before being returned to us. If your package is returned to us due to non-collection on your part, you will be liable for the redelivery charge. If you then wish to cancel your order, we will refund your payment less shipping.
If any items are returned through the mail to us because they are undeliverable due to insufficient address/incorrect address due to a mistake on your part, we will inform you that the item has been returned to us, and you will be responsible for the redelivery charge.


Cancellation and Returns Policy:

We do not supply goods "on approval". Please ensure that you want the goods before placing an order in our store. If items are not required, these can easily be removed from your shopping basket at any time prior to purchasing. If, after ordering, you decide that you no longer require the item(s), you can cancel any part / all of your order at any time up until the point where we dispatch the goods to your delivery address. You should contact us immediately by phone or email to determine whether or not the order has already been dispatched. We can then arrange a full refund and the associated postage costs.

If you wish to cancel your order after receiving the goods, you must advise us immediately and return the unwanted item(s) within 14 days***. Please email or telephone us before returning any items. A refund of the cost (less postage paid****) will be issued within 14 days of receiving returned goods or the service being cancelled. (The return postage cost is at the expense of the customer*****). All returns must be appropriately packed. Please obtain a postal receipt as proof of the goods being returned to us.

If we have shipped an incorrect item, you have the right to return the item to us and receive a full refund for its value plus all shipping costs. Please contact us prior to returning any items

*** All international orders sent by courier (i.e. Fedex, UPS) are non-returnable/non-refundable once they have been dispatched.
**** If you wish to return magazines, postage costs are non-refundable.
***** We will only pay for shipping costs if the item has been misrepresented.


Damaged Items:

We always endeavour to pack every item with care. Occasionally an item may become damaged during transit. In such cases, a full refund (or replacement, if available) will be issued if the item is returned to us, in its original packaging, as soon the damage is discovered.


Items we agree to purchase from you:

We sometimes buy back issues to resell. Any goods that we (the 'buyer') purchase from you (the 'seller') must be as described, of satisfactory quality and fit for purpose. Unless we have arranged to collect the items from you, all items must be mailed to us within our agreed time-frame and be mailed using a tracked courier/postal service. If, upon receiving items and inspecting them, we find they are 'of unsatisfactory quality', or 'not as originally described', we reserve the right to return all items for a full refund from you. In the case of unsatisfactory or inaccurately described goods, all postage costs (i.e. the cost to ship the item(s) to us, and the cost of returning the item(s) to you) will be the responsibility of the seller. For further info, please refer to the Sale of Goods Act 1979 / Distance Selling Regulations.


Other:

All trademarks, images and logos are the property of their respective owners. Our copyrights are for our images and our wording only. No part of the site may be copied, reproduced, distributed, redistributed, stored, modified or displayed without the express written permission from us. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
These terms and conditions are applicable from 1st January 2018 until further notice, but are subject to change at any time, without notice.


Privacy policy

This privacy policy explains how we use and protect any information you give us when you use our website. We are fully committed to ensuring your privacy is protected.

The information we collect and how we use that information
We collect the following information in order to process your order: name, address, email address, telephone number.
This information enables us to fulfil your order and inform you of the status of your order.
Your data is retained by us for internal financial records (in accordance with accounting/taxation laws, and never retained for longer than is necessary).
We use Google Analytics to collect information about how visitors use our website. Information these cookies collect is anonymous. Any data collected via this method is deleted automatically after 14 months.
We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act (1998).

Non-disclosure to third parties
We will only disclose your personal information to relevant third parties for the purposes of completing your order (i.e. information passed on to delivery services such as Fedex, UPS).

Your consent
By submitting your information, you consent to the use of that information as set out in our Policy.

Access to information and your rights
Under the GDPR, as a user of our service, you have rights in relation to your personal data.
You can access, amend and delete certain types of data that we hold about you. If you wish to exercise any of your rights, please contact us with your specific request. The action taken will be free of charge within 30 days, where possible.

Security
We follow strict security procedures in the storage and disclosure of your personal information. We use SSL on our website to encrypt all your personal information. Your card details are never stored by us online (these are securely handled by Cardsave/Worldpay or PayPal).

Transfer of your information outside of the EU
As part of our services offered to you, information you provide may be transferred to countries outside the European Economic Area (EEA). This may happen in the event our IT service-provider services are located in a country outside of the European Union at various times. All services we use to transfer, store and/or process data (in or outside the EEA) have been verified to ensure they are compliant with the EU's GDPR.
By submitting your personal data, you agree to this type of transfer, storage and processing.

Children's privacy
As stated in our terms and conditions, you must be over the age of 18 to use our website to order goods. We do not knowingly collect personal data of anyone younger than 18 years, unless parental consent has been obtained prior to using our service. If (as a parent/guardian) you discover that your child (under the age of 18) is using our website without prior consent, please contact us so we can take the relevant action to ensure any personal data is erased.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over these websites. We cannot be held responsible for the protection/privacy of any information which you provide whilst visiting other sites and such sites are not governed by our privacy statement.

 

Cookies

What are cookies?
Cookies are small files which asks permission to be placed on your computer, tablet or mobile device. Cookies help analyse web traffic or let you know when you visit a particular website. You can either choose to accept or decline cookies. Most web browsers accept cookies automatically, however you can usually modify your browser settings, if you prefer, to decline cookies. This may therefore prevent you from taking full advantage of our website. For further information about cookies, please visit https://cookiesandyou.com

A list of cookies used on our website is listed below.

"Strictly necessary" cookies
These cookies enable features you have specifically asked for. These cookies are essential in order for you to navigate around our website and use the features (such as accessing secure areas of our website). Without these cookies, features you have asked for (for example shopping basket), cannot be provided.

"Performance" cookies
These cookies collect anonymous information on the pages visited.
Our website uses Google Analytics 'performance cookies'. These cookies collect information about how visitors use our website (for example which pages visitors go to most often). These cookies do not collect information that identifies them as a visitor. Information these cookies collect is aggregated and therefore anonymous. These cookies are maintained after you leave our website but can be deleted by going into your browser's options/preferences.
You can opt out of being tracked by Google Analytics by visiting http://tools.google.com/dlpage/gaoptout
By agreeing to our privacy policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review at https://policies.google.com/privacy?hl=en

"Targeting" cookies
"Targeting" cookies are linked to services provided by third parties such as 'share' and 'like' buttons. We use Targeting cookies to link to social networks like Google+, Twitter, Facebook that may use information about your visit to target advertising to you on other sites. You can control whether or not these cookies are used, but preventing these cookies may prevent us from offering you some services/targeted advertising.

Last edited: 17 May 2018