When will my order be dispatched?
are dispatched from the United Kingdom within 5 days of receiving
payment (Monday to Friday, excluding weekends). Please then allow the necessary shipping time (see Delivery page). Once
your order has been mailed, we will send you an email confirming
Can I select next-day delivery?
At the moment, we do not offer the option of next-day delivery. However, if you order is urgent, please contact us by email or phone (before ordering) and we will do our best to help.
I've placed an order - what happens next?
1. Once you've placed your order, you will receive an "order confirmation" by email. This lets you know we have received your order. If you don't receive the confirmation email within a few minutes of ordering, please check your spam folder.
2. Once we have dispatched your order, you will receive a "dispatch confirmation" email.
I've placed an order, but I'm not sure if the order has gone through correctly?
If you receive a "confirmation order" email from us, then your order has gone through.
If you do not receive a confirmation order email (and have checked your spam folder), then simply contact us and we'll be happy to help.
Can I have my order sent to a different address?
Yes. When you place your order and enter your billing address, you will see the option "Is this the address you want your order delivered to?". If you would like the order sent to a different address, just select "no" and this will allow you to enter the delivery address details.