Website terms and conditions
The term ‘crazyaboutmagazines’, ‘us’, ‘we’ or 'our' refers to the owner of the website (J. Holmes, T/A crazyaboutmagazines) whose registered office is Unit 13H, 97A East Road, Sleaford, Lincolnshire, NG34 7EH, telephone 07733 396076*. The term ‘you’ refers to the user or viewer of our website.
* Note: Calls cost up to 15p per minute from a BT landline (call set-up fees may apply). Charges from mobile or other landline providers may vary.
Ordering & Payment Terms:
We accept payment for online orders via Cardsave or PayPal's secure gateway (all major credit and debit cards are accepted). All shop prices are in British Pounds Sterling (GBP). Shipping costs are added at the checkout. Shipping costs are shown prior to purchase by simply adding the items to the shopping basket and selecting "Calculate Postage Cost" or by viewing our Shipping Rates page.
Our online magazine store is based in the United Kingdom and all prices are shown in British money. If you are outside the United Kingdom and placing an order, your card will be debited in GBP (Great British Pound) but the exact amount you are charged will depend on the currency rate in your own country. Orders placed outside the United Kingdom may incur a foreign currency conversion/transaction fee. This charge is dependent on your card issuer/bank and may vary depending on the type of card you use (usually a very small percentage of the total). Please note that we cannot be responsible for any international service charges that your payment card issuer may charge. As we have no visibility or control over these charges, we are unable to refund them.
Once you have placed your order and your payment has been processed, you will receive an email confirmation to acknowledge receipt of your order along with your order number. If you have not received email confirmation within a few minutes of placing your order, please contact us. Email notification of your order does not constitute acceptance of your order, nor does any payment processed prior to shipping the goods. Acceptance of your order will take place on dispatch of your product(s) unless you have cancelled your order or we have not accepted your order. We will send you a dispatch email confirmation immediately the goods have been dispatched. We reserve the right to decline an order for any reason.
All orders are dispatched from the United Kingdom within 5 days of receiving payment (Monday-Friday excluding weekends/bank holidays). After dispatch, you should expect to receive your goods within: 1-2 days for United Kingdom; 5-7 days to Europe; 7-14 days for Rest of World. However these times are not guaranteed.
Orders within the United Kingdom are posted using Royal Mail 1st Class Recorded, Royal Mail Special Delivery or UPS Tracked.
Items posted through Royal Mail will be delivered as per Royal Mail's service standards and 1st Class Recorded delivery generally takes 1-2 working days. Royal Mail Special Delivery is guaranteed to arrive by 1pm the day after we dispatch. All Royal Mail packages will require a signature on receipt. If you are not available to sign for the parcel at the time of delivery, the postman will leave a card informing you that you will need to collect the package(s) from your local sorting office.** We will not accept any costs you incur in collecting any such items.
Items sent by UPS Tracked require a signature on receipt. If you are not available when UPS attempt to deliver, they will leave a card informing you that delivery has been attempted. UPS will usually attempt three times to deliver the parcel to you. If they are unsuccessful in delivering after three attempts, the package will be returned to us. If this occurs, you will be liable for the redelivery charge. If you then decide to cancel the order, the original delivery charge will not be refunded.
All international deliveries are sent by standard Air Mail (not tracked), International Signed (tracked)** or UPS/Fedex (tracked).
International Signed and UPS/Fedex are tracked services and may require a signature on delivery (depending on country). Air Mail or International Signed to Europe usually take 5-10 days and to countries outside of Europe usually take 10-14 days***. UPS/Fedex usually take 3-6 days delivery (depending on destination). UPS/Fedex parcels require delivery to a physical address (not a PO Box). Please note that delivery times are not guaranteed.
Note: In some countries, import duties/taxes may apply. You are advised to check these details yourself before placing an order. We have no control over these charges and cannot be held responsible for these. Contact your local customs office for further information.
General delivery note:
** Note: Royal Mail will hold United Kingdom Recorded items for 18 days before returning them to us. International Tracked items will be held for 7-14 days abroad before being returned to us. If your package is returned to us due to non-collection on your part, you will be liable for the redelivery charge. If you then wish to cancel your order, we will refund your payment less shipping.
If any items are returned through the mail to us because they are undeliverable due to insufficient address/incorrect address due to a mistake on your part, we will inform you that the item has been returned to us, and you will be responsible for the redelivery charge.
*** Please be aware that parcels can sometimes be delayed through customs and this is something we have no control over.
Cancellation and Returns Policy:
We do not supply goods "on approval". Please ensure that you want the goods before placing an order in our store. If items are not required, these can easily be removed from your shopping basket at any time prior to purchasing. If, after ordering, you decide that you no longer require the item(s), you can cancel any part / all of your order at any time up until the point where we dispatch the goods to your delivery address. You should contact us immediately by phone or email to determine whether or not the order has already been dispatched. If you have paid through PayPal or Cardsave, we will arrange a full refund and the associated postage costs.
If you wish to cancel your order after receiving the goods, you must advise us immediately and return the unwanted item(s) within 14 days****. Please email or telephone us before returning any items. A refund of the cost (less postage paid*****) will be issued within 14 days of receiving returned goods or the service being cancelled. (The return postage cost is at the expense of the customer******). All returns must be appropriately packed. Please also obtain a postal receipt as proof of the goods being returned to us.
**** All international orders sent by courier (i.e. Fedex, UPS) are non-returnable/non-refundable once they have been dispatched.
***** If you wish to return magazines, postage costs are non-refundable.
****** We will only pay for shipping costs if the item has been misrepresented.
If we have shipped an incorrect item, you have the right to return the item to us and receive a full refund for its value plus all shipping costs. Please contact us prior to returning any items.
We always endeavour to pack every item with care. Occasionally an item may become damaged during transit. In such cases, a full refund (or replacement, if available) will be issued if the item is returned to us, in its original packaging, as soon the damage is discovered.
Items we agree to purchase from you:
Any goods that we (the 'buyer') purchase from you (the 'seller') must be as described, of satisfactory quality and fit for purpose. Unless we have arranged to collect the items from you, all items must be mailed to us within our agreed time-frame and be mailed using a tracked courier service or tracked postal service. If, upon receiving items (by courier or post) and inspecting them, we find they are 'of unsatisfactory quality', or 'not as originally described', we reserve the right to return all items (using a trackable courier or postal service) for a full refund from you. In the case of unsatisfactory or inaccurately described goods, all postage costs (i.e. the costs to ship the item(s) to us, and the cost of returning the item(s) to you) will be the responsibility of the seller. For further info, please refer to the Sale of Goods Act 1979 / Distance Selling Regulations.
All trademarks, images and logos are the property of their respective owners. Our copyrights are for our images and our wording only. No part of the site may be copied, reproduced, distributed, redistributed, stored, modified or displayed without the express written permission from us.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
These terms and conditions are applicable from 1st January 2012 until further notice, but are subject to change at any time, without notice.
What we collect
We collect the following information in order to process your order:
- name, address, email address, telephone number
What we do NOT collect
- your card details are never stored by us online (these are securely handled by Cardsave/Worldpay or PayPal)
What we do with the information we collect
The only data we collect is for:
- keeping you informed about the status of your order
- internal record keeping
- disclosing to relevant third parties only for goods delivery purposes (e.g.: Fedex, UPS)
Controlling your personal information
We will never sell, distribute or lease your personal information to third parties unless you have given us your permission to do so, or unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act (1998). A small fee will be payable. If you would like a copy of the information held on you, please contact us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. We cannot be held responsible for the protection/privacy of any information which you provide whilst visiting other sites and such sites are not governed by our privacy statement.
Cookies is small files which asks permission to be placed on your computer's hard drive. Cookies help analyse web traffic or let you know when you visit a particular website. You can either choose to accept or decline cookies. Most web browsers accept cookies automatically, however you can usually modify your browser settings, if you prefer, to decline cookies. This may therefore prevent you from taking full advantage of our website.
A list of cookies used on our website is listed below.
"Strictly necessary" cookies
These cookies enable features you have specifically asked for. For these types of cookies which are strictly necessary, no consent is required. These cookies are essential in order for you to navigate around our website and use the features (such as accessing secure areas of our website). Without these cookies, features you have asked for (for example shopping basket), cannot be provided.
These cookies collect anonymous information on the pages visited. By using our website, you agree that we can place these types of cookies on your device.
Our website uses ExtremeTracking and Google Analytics 'performance cookies' (__utma, __utmb, __utmc, and __utmz cookies).
These cookies collect information about how visitors use our website, for example which pages visitors go to most often. These cookies do not collect information that identifies them as a visitor. Information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
These cookies are maintained after you leave our website but can be deleted by going into your browser's options/preferences.
You can opt out of being tracked by Google Analytics by visiting http://tools.google.com/dlpage/gaoptout
"Targeting" cookies are linked to services provided by third parties such as 'share' and 'like' buttons. We use Targeting cookies to link to social networks like Google+, Twitter, Facebook that may use information about your visit to target advertising to you on other sites. You can control whether or not these cookies are used, but preventing these cookies may prevent us from offering you some services/targeted advertising.
It is possible for you to delete and block all cookies from our website by using your browser options or preferences, however if you do the website will not work as intended.
By using and browsing our website, you agree we can place these types of cookies on your device. If you do not agree, you must disables cookies or refrain from using this site.